Description
Seamlessly manage sales conversations by integrating AI with human agents using intelligent state-based handoff. This n8n workflow enables bot-led onboarding, live agent takeovers, and post-sale AI assistance—all within Telegram.
Ideal for sales teams looking to streamline customer interactions without sacrificing human touch.
🔹 How It Works:
✅ User Onboarding (Bot State 1) – AI agent greets the user, collects sales inquiry details
✅ Handoff to Human (State 2) – AI stops responding, and a human takes over via a forwarded chat + session update
✅ Human-in-the-Loop Update – Human fills out a short summary form to return control back to the bot
✅ AI Reactivation (State 3) – Bot resumes interaction using context from the human conversation
✅ Continuous Support – Agent provides post-sale help, with the ability to hand back to a human when needed
🔍 It Automates:
💬 State-Based Routing – Directs users through onboarding, handoff, or after-sales support based on session state
👤 Sales Inquiry Capture – Gathers user name, contact, and interest via chat flow
📤 Handoff Notification – Sends user details to human agent with current state
📥 Context Injection – Reintegrates human-provided summary into AI memory
🔁 Two-Way Control – Allows switching between bot and human anytime during the conversation
💡 Why Choose This Workflow?
⚡ Dynamic AI–Human Coordination – Smart transitions without confusion or message overlap
🤖 AI Efficiency, Human Warmth – Bot handles the routine; humans manage high-touch conversations
📈 Structured State Logic – Avoids dead-ends or bot overreach by cleanly managing session states
🧠 Context-Aware Reactivation – Bot resumes with full understanding of what happened during human chat
🔗 Works Across Platforms – Extendable to WhatsApp, webchat, and more
👤 Who Is This For?
✔️ Sales and support teams needing hybrid AI + human workflows
✔️ Startup founders building lean customer service channels
✔️ Automation engineers designing multi-state agents
✔️ AI product managers piloting bot-to-human handoff logic
✔️ CRM-integrated chat teams seeking structured agent routing
🔗 Integrations:
🔗 Telegram – For user interface and real-time chat
🔗 OpenAI (GPT or GPT-4) – For conversational flow and memory
🔗 Redis – For session state management and chat memory isolation
🔗 n8n – For orchestrating logic, transitions, and notifications
🔗 CRM (Optional) – For syncing users, session states, and handoff logs
🚀 Get Started Today!
Deliver fast, intelligent, and human-friendly sales experiences—on autopilot. Use this flexible workflow to build conversational journeys that never leave users hanging.
