Description
Easily collect and classify customer sentiment using AI. This n8n workflow takes form responses, analyzes the sentiment with OpenAI, and logs the results into Google Sheets—automatically.
Ideal for support teams, product owners, and marketers who want quick, actionable insights from customer feedback without manual sorting.
🧠 How It Works:
✅ 📝 A customer fills out a feedback form (custom or provided example) ✅ 🔄 n8n receives the response through a webhook or form submission ✅ 🧠 OpenAI is called to classify the sentiment as Positive, Neutral, or Negative ✅ 📊 The classified result along with the feedback is stored in Google Sheets ✅ 📈 Teams can filter or chart sentiment trends directly from the sheet
🔍 It Automates:
✅ Collecting structured customer feedback from any form ✅ Using OpenAI’s language model to classify sentiment ✅ Logging both the raw feedback and sentiment into Google Sheets ✅ Preparing your dataset for dashboards, alerts, or deeper NLP processing
💡 Why Choose This Workflow:
✅ Requires no manual labeling of feedback ✅ Works in real-time with live form responses ✅ Easy to plug into existing feedback channels ✅ Gives instant visibility into customer satisfaction ✅ Can be used with NPS, support tickets, or survey responses
👤 Who Is This For:
✅ Customer support and success teams ✅ Product managers monitoring feature sentiment ✅ Marketing teams tracking campaign responses ✅ Founders gathering qualitative user insights ✅ Teams collecting post-purchase or post-service reviews
🔗 Integrations:
✅ Google Sheets (for easy viewing and storage) ✅ OpenAI (for powerful and accurate sentiment classification) ✅ Webhook or form tool (like Typeform, Google Forms, n8n Forms)
📈 Let Your Feedback Talk — Automatically Sort It by Mood with AI Import this workflow, connect your Google Sheets and OpenAI accounts, and watch as feedback turns into sentiment insights—live.
Link : [https://lovable.dev/projects/cdf7b745-7c24-4583-82a3-a19901675443]
